In the last 6 months we have experienced unprecedented growth. With this good news we have added additional staff and have enhanced our support by adding a new help desk system.
New Help Desk System
We have implemented a new help desk solution titled, Zendesk. This new help system tracks support issues, programming requests, and questions . Zendesk is designed to provide customers with better support because it turns all customer requests into electronic tickets that are then immediately assigned to our support staff. Tickets can be tracked by our customers in the Zendesk system until the ticket is resolved.
New Navigation Menu for Administrators
At GoSignMeUp we realize the importance of listening to customer feedback and making changes. As a result of some recent feedback, we've done just that. The administrator navigation menu is now larger, cleaner, and easier to use than ever before. Simply run updates on your GoSignMeUp system to take advantage of this small improvement that will make a big difference in your GoSignMeUp experience.
Should you have any questions, comments or suggestions about our new help desk system and/or any other topic, please feel free to contact me at firstname.lastname@example.org.